telor88 Privacy Policy for Malaysian Users

1. Introduction and Scope

This Privacy Policy applies to personal information processed in connection with telor88. It covers users who browse public pages, review casino or sports information, communicate with support or interact with account and transaction features that may be made available through telor88.

By using telor88, you acknowledge the data practices described in this policy. Where consent is legally required for a particular activity, telor88 will seek that consent separately. Declining optional processing does not affect the lawfulness of processing completed before consent was withdrawn.

This policy does not create rights beyond those provided by applicable law. Specific notices may be presented when telor88 introduces a new service or requests information for a particular purpose.

2. Definitions

“Personal information” means information relating to an identified or reasonably identifiable person. “Processing” includes collecting, recording, organising, using, storing, disclosing, restricting or deleting information. “User” means an individual who accesses telor88.

“Account data” refers to information associated with a user profile. “Transaction data” includes deposit, withdrawal, payment route and transaction-reference information. “Technical data” includes device, browser, network, log and security records generated when telor88 is accessed.

3. Information telor88 May Collect

The information collected by telor88 depends on how a user interacts with the website. Not every category will apply to every visitor. The types of information may include:

• Identity details, such as name, date of birth, nationality and verification document information.
• Contact details, such as an email address, residential address or non-clickable contact number supplied for verification.
• Account information, including username, encrypted credentials, preferences and account status.
• Transaction records involving MYR deposits, withdrawals, bonuses, wagering reviews and payment references.
• Payment-method details associated with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong.
• Technical information, including IP address, browser type, device identifiers, operating system, session activity and security logs.
• Communication records created when a user contacts telor88 support or raises a payment, privacy or responsible-play concern.

telor88 requests that users provide only accurate information that belongs to them. Passwords and one-time verification codes should never be included in a routine support message.

4. How Information Is Collected

telor88 may collect information directly when a user enters details, verifies an account, selects a preference or communicates with support. Information may also be created automatically through access logs, browser storage, cookies and security systems.

Transaction information may be received from a bank, e-wallet, card processor or other payment provider when necessary to confirm a MYR deposit or withdrawal. Verification information may be obtained from appropriate identity-checking services where such checks are permitted and required.

telor88 may also generate internal records, such as risk indicators, communication notes and responsible-play reviews. These records are used only for legitimate operational, security, legal and player-protection purposes.

5. Purposes of Data Processing

telor88 may process personal information for the following purposes:

• Providing, maintaining and improving website functionality.
• Creating and administering eligible user accounts.
• Confirming age, identity, address and payment ownership.
• Processing or reviewing MYR transactions and responding to withdrawal enquiries.
• Preventing fraud, account misuse, money laundering, collusion and unauthorised access.
• Applying bonus terms, wagering requirements and transaction limits.
• Responding to user questions and delivering requested support.
• Monitoring safer-play indicators and applying requested limits or self-exclusion measures.
• Complying with legal obligations and resolving disputes.
• Understanding how Malaysian users in locations such as Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam use telor88.

Information about interest in slots, live casino products, EPL fixtures, Liga Super Malaysia or UFC markets may be used to organise relevant website content. Such use does not guarantee that a particular game or sports market will remain available.

6. Legal Basis and Consent

Depending on the context, telor88 may process information because it is necessary to provide a requested service, comply with a legal obligation, protect legitimate operational interests, prevent harm or act with the user’s consent.

Where telor88 relies on legitimate interests, those interests are considered against the user’s rights and reasonable expectations. Examples include maintaining security logs, detecting duplicate accounts, protecting transactions and improving website reliability.

If consent is used, users may withdraw that consent for future processing, subject to any information telor88 must retain for legal, security, dispute or fraud-prevention purposes.

7. Payments, KYC and Verification

telor88 may require know-your-customer checks before certain transactions are completed. These checks may involve identity evidence, proof of address, payment ownership and, where reasonably required, source-of-funds information.

When a user chooses DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay or a Malaysian bank transfer, telor88 may process the account-holder name, payment reference, amount, time and transaction status. Complete card credentials or online banking passwords should never be sent to telor88 support.

Verification records may be retained after a transaction ends when needed to address disputes, maintain security, comply with applicable requirements or prevent repeated misuse. Access to such records is limited according to operational need.

8. Cookies and Similar Technologies

telor88 may use cookies or similar browser technologies to remember preferences, maintain sessions, measure page performance and identify suspicious access. Some technologies are necessary for basic security and cannot be disabled without affecting website operation.

Optional analytics or preference technologies may help telor88 understand navigation patterns and improve content for Malaysian users. Browser settings can usually restrict or delete cookies, although doing so may cause account, display or preference features to function incorrectly.

telor88 does not use browser technologies to guarantee gambling outcomes or alter the random result of a casino game.

9. Disclosure of Personal Information

telor88 does not disclose personal information without a valid operational or legal reason. Information may be shared with carefully selected service providers that support hosting, security, payment processing, identity checks, customer assistance or website maintenance.

Information may also be disclosed where reasonably necessary to comply with law, respond to an authorised request, investigate suspected wrongdoing, protect a user or defend legal rights. telor88 may share limited records with a payment provider when resolving a disputed deposit or withdrawal.

Service providers are expected to process information only for authorised purposes and to apply appropriate confidentiality and security measures. telor88 does not sell personal information as a standalone commercial product.

10. International Data Processing

Some technical, security or service providers supporting telor88 may operate outside Malaysia. As a result, personal information may be processed in a jurisdiction with different privacy rules.

Where an international transfer occurs, telor88 seeks to use reasonable contractual, technical or organisational safeguards appropriate to the nature of the information and the processing involved. Users may contact telor88 for general information about relevant transfer safeguards.

11. Data Security

telor88 uses proportionate safeguards intended to protect personal information against accidental loss, unlawful use, unauthorised access, alteration and disclosure. Measures may include access controls, encrypted transmission, account monitoring, staff confidentiality obligations and incident-response procedures.

No internet-based service can promise absolute security. Users also play an important role by choosing a unique password, protecting their device and signing out after accessing telor88 through a shared computer or public connection.

If you suspect that your telor88 account or personal information has been compromised, notify support promptly. Include only the information required to identify the issue and do not send your password.

12. Data Retention

telor88 retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including account administration, transaction review, fraud prevention, legal compliance and dispute resolution.

Retention periods vary according to the type of record. Technical logs may be needed for a shorter period, while KYC, financial or self-exclusion records may need to be kept longer. When information is no longer required, telor88 may delete, anonymise or securely isolate it.

13. Your Privacy Rights

Subject to applicable law and appropriate identity verification, a user may ask telor88 to provide access to personal information, correct inaccurate details or explain how particular information is used. Other rights may include requesting deletion, restriction, objection or a portable copy where those rights apply.

A request may be limited or refused where fulfilling it would affect another person’s rights, undermine security, interfere with fraud prevention or conflict with a legal retention requirement. telor88 will explain the general reason for a restriction where permitted.

Users should keep their contact and payment information current. Correct details help telor88 avoid delays when reviewing KYC documents or processing an eligible withdrawal.

14. Age Restrictions and Responsible Play

Casino-style gambling at telor88 is intended only for users aged 21 and above. telor88 may process date-of-birth and identity information to verify eligibility and prevent minors from accessing restricted features.

Responsible-play information may include deposit limits, cooling-off choices, self-exclusion status and relevant support communications. telor88 processes this information to apply requested protections and reduce the risk of circumvention.

Parents and guardians should use device controls and keep account credentials away from minors. More information about safer gambling practices is available on the Responsible Gambling page.

15. Changes to This Privacy Policy

telor88 may revise this Privacy Policy when services, security practices or legal requirements change. The updated version will be published on this page with a revised effective date.

Material changes may also be communicated through an appropriate website notice. Continued use of telor88 after an updated policy takes effect indicates acknowledgement of the revised information, although separate consent will be requested where legally necessary.

16. Contact Us

Questions, concerns or eligible privacy requests may be directed to the telor88 support team. Website email: [email protected]. This address is displayed as plain text and is not a clickable link.

To protect your information, telor88 may need to verify your identity before responding to a data request. Do not include passwords, one-time security codes or complete banking credentials in your correspondence.